Cancellation Policies

Flexible 24-Hour Policy

Cancellations made within 24 hours prior to the arrival date will incur a 100% penalty of the total booking amount.

Payment Options

1. Pay Now

The total amount (100%) will be charged at the time of booking.

2. Pay at the Hotel

5% of the total amount will be charged at the time of booking, and the remaining balance will be paid at check-in.

Restrictions

The following dates are NON-REFUND PERIODS:

21/Dec/2024 - 05/Jan/2025

Payment Information

• In case of a no-show or cancellation according to the policy, the corresponding charge or refund will be automatically processed to the credit card provided at the time of booking.
• Guests must present a valid photo ID and the credit card used for payment or as a booking guarantee during check-in.
• By confirming a reservation, you agree that transaction fees and service charges are non-refundable. These costs will not be reimbursed in case of cancellation, as they relate to services provided during the booking process.

About us

Matan Kaan by GuruHotel

Magnificent, central and comfortable hotel with 39 rooms, specially decorated with a rustic and attractive design located in the tourist town of Mahahual in the state of Quintana Roo, Mexico; By staying at this hotel you will have the wonderful beaches of the Caribbean Sea just a few steps away. At the hotel you will enjoy spectacular views, it is spacious, comfortable, the cleanliness and facilities are of the highest quality and the staff's attention is excellent. In addition, the staff is multilingual (English and Spanish) and your pet is welcome in some rooms. We offer 2 swimming pools, breakfast, 24-hour reception, tourist assistance, luggage storage, safe at reception, terrace with 360° views, garden, rooms for the disabled and much more to make your stay unforgettable.