Payment Information

The No show charge or cancellation penalties according to the policy will be automatically charged to the credit card entered to generate the reservation. Upon check-in, guests must present a photo ID and the credit card used on the website for full payment or security payment.

General Policies

• (1) Cancellations: The period to cancel without penalty begins at the beginning of the check-in day. For example, if check-in is on January 1 and the policy allows cancellations up to 2 days before, the cancellation must be made before 11:59 pm on December 29. Exceptions may be considered, with prior authorization from the hotel.
• (2) Early Departure or No Show: Early departure or no show will result in cancellation and 100% penalty. Exceptions may be considered, with prior authorization from the hotel.
• (3) Reservation Modification: "Non-Refundable" Reservations do not allow changes of dates or name. Extending the reservation means extending the original policies and restrictions. Exceptions may be considered, with prior authorization from the hotel.
• (4) Refunds: No refunds will be issued for late check-in or early check-out. In flexible reservations with full or partial refund of cancellations, they will be processed within 10 business days after the corresponding request and confirmation.
• (5) Important: Stay extensions require a new reservation. All guests must be registered correctly at the time of making the reservation, otherwise additional costs may be generated upon check-in. Accommodation availability at the same property for additional guests is not guaranteed. Guests under 18 years of age can only check-in with a parent or official guardian. The price DOES NOT include applicable hotel service charges, charges for optional incidentals (such as minibar snacks or phone calls, etc.) or regulatory surcharges. These fees, charges and surcharges will be assessed by the hotel at check-out.
• (6) Charges not included in the rate: Environmental Tax: 16.00 mxn per night per room. This tax will be charged in local currency upon arrival at reception.

Force Majeure Policy

• Natural Disaster: Certificate for return valid for unused nights within 1 calendar year. Not transferable or redeemable for cash. Subject to availability and restrictions.
• Natural Disaster Alert: No penalty for changing dates within 72 hours of the alert.
• No Shows: No penalty from the issuance of the alert until 5 days after the hotel normalizes.
• Early Departure: Early departure without penalties, receiving a certificate for unused nights, valid for 1 year.
• Rescheduling: Original fare guarantee for trips within 1 year of the original date. Must be rescheduled within 30 days of the natural disaster, seasonal restrictions applying.
• Policy Changes: The policy is subject to change without prior notice.